FAQ

Welcome to Novo Cure's Frequently Asked Questions

Below you'll find answers to the most common questions about our products, services, and policies. If you don't find what you're looking for, our support team is always ready to help.

1. Product Authenticity & Certification

Q: Are Novo Cure products authentic and officially certified?

A: Yes — all NOVOCURE products are 100% authentic and imported directly from the original manufacturers. Every item in our catalog is sourced through authorized distributors and meets international quality and safety standards. We do not sell counterfeit, replica, or unverified products under any circumstances.

2. Choosing the Right Product for Your Skin

Q: How do I choose the right product for my skin type?

A: Selecting the right skincare routine depends on your skin type (oily, dry, combination, sensitive, or normal) and your specific concerns (acne, aging, hyperpigmentation, etc.). Our expert team offers free personalized consultations to help you build the perfect routine. Simply contact us via WhatsApp, email, or phone, and we'll guide you step by step.

3. Payment Methods

Q: What payment methods are available at Novo Cure?

A: We offer multiple secure payment options for your convenience:

•  Cash on Delivery (COD)
•  Credit/Debit Cards (Visa, MasterCard)
• Vodafone Cash
•  Insta-pay

All transactions are encrypted and processed through secure payment gateways to protect your financial information.

4. Delivery & Shipping

Q: How long does delivery take?

A: Our standard delivery timelines are as follows:

Once your order is confirmed, you will receive an SMS from our shipping partner with tracking details and the courier's contact information. Please note that delivery times may vary during peak seasons or public holidays.

5. Rewards & Loyalty Program

Q: How does the points & rewards system work?

A: Our loyalty program is designed to reward you for every purchase:

•  Earn points on every order placed
•  Redeem points for discounts on future purchases
• Unlock exclusive gifts and early access to new products
•  Points never expire as long as your account remains active

To check your points balance or redeem rewards, simply log in to your account or contact our support team.

6. Returns & Exchanges

Q: Can I return a product if it does not suit me?

A: Yes — you can return any unopened, unused product within 14 days of receipt, provided it is in its original packaging and accompanied by proof of purchase. Due to hygiene regulations, opened skincare or haircare products cannot be returned unless they are defective or incorrectly shipped.

To initiate a return:

1. Contact our Customer Service at 15440 or info@novocure-eg.com
2. Our courier will arrange pickup of the item
3. Once validated, your refund will be processed minus original shipping fees

For full details, please review our [Return Policy].

Still Have Questions?

We're here to help. Reach out to our support team anytime:

📧 Email: info@novocure-eg.com

📞 Phone/WhatsApp: +2 010 60 743 744

🕒 Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+2)