Return Policy
Due to the nature of our products, all skin and hair care items cannot be returned once received and opened.
Returns are only accepted under the following conditions:
- Wrong item received
- Defective or damaged item
- Sealed item that was incorrectly opened by our team
Eligibility Requirements
To qualify for a return, your item must be:
- Unused, unopened, and in the original condition
- In its original packaging
- Accompanied by a receipt or proof of purchase
Return Process
- Request a Return: Contact our Customer Service Hotline at 15440 to initiate your return request.
- Pickup Arrangement: Our courier service will schedule a pickup for the returned item.
- Validation: Returned items will be inspected to confirm eligibility.
- Refund: If approved, your refund will be processed minus the original shipping fees. Refunds are issued to the original payment method within 5–10 business days.
Need Help?
For any inquiries regarding our Return Policy, please contact us: